Customer Service

At ActiTech, customer service is not just a department; it’s a philosophy of doing business—across our entire organization. Our goal is to build relationships and products that enhance our lives and the lives of our customers — as they nurture and preserve our planet. To that end, our entire team is empowered to deliver an unparalleled customer experience. Considering every need and every possible nuance, we listen first—then customize a solution that aligns with your vision and objectives.

Throughout your product development cycle and beyond, your satisfaction is paramount. We keep you in the know and in the loop every step of the way. Whether you prefer email, phone, or personal interaction, we will update you on the production progress as we move through each stage of the product cycle.

We even extend our full-service attitude to the accounting system. All purchase orders are entered immediately and managed through our state-of-the-art tracking system, which allows us to provide instant order status notification and response.

As you formulate your unique product plan, we would be honored to brainstorm with you and discuss your evolving manufacturing and packaging needs. In addition to sourcing and importing raw materials, we also have extensive experience exporting finest goods internationally and can assist with the details of documentation and logistics.

No matter what the challenge, we are here to make it happen.