The following are some frequently asked questions we’ve heard, with our answers. If your question isn’t noted here, please feel free to contact us!
Q: Do you offer large and small fills?
A: We have the equipment, processes, and expertise to do both small and large fills.
Q: Can you compound OTC products?
A: Our facility is registered with the FDA as a Nonprescription Drug Manufacturer and we have systems in place that allow us to manufacture OTC products as requested.
Q: How do you have the ability to perform micro testing internally?
A: We do have the ability to perform micro testing on our products internally; however, it is more cost effective to contract out this particular service. ActiTech works closely with a reputable laboratory for micro services.
Q: What type of water do you use for processing materials?
A: We use water provided by the city of Sherman, TX where we are located. The city water is processed through our Reverse Osmosis Systems. This includes flowing the water softener, through the RO membranes; polish beds, UV light, and 0.2 micron filter. We test the RO water from points of use for microbiological activity daily.
Q: Do you offer bulk storage for raw materials?
A: Yes. We have several 3,000 and 5,000 gallon bulk storage tanks that can be used for raw material storage.
Q: Can you work with loose powders?
A: Yes. We have systems in place that can take loose powder and blend, color, fragrance, and fill/package into large or small containers.
Q: Can you produce food products?
A: Yes. With our history of bottling liquid energy supplements, ActiTech is required to register with the Texas Department of State Health Services and the FDA as a Food Manufacturer.
Q: How long are your lead times?
A: Every project and customer request is different and we strive to respond to meet those needs. Historically, once a PO is received, an average process takes approximately 4-6 weeks. It’s always best to define what your project time frame will be with your ActiTech representative.
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